We offer a 30-day return period for eligible change-of-mind returns, starting from the date your order is delivered.
Return costs
For change-of-mind returns, customers are responsible for the cost of returning the product. We do not provide prepaid return labels for change-of-mind returns.
If your product is faulty, damaged or incorrect then we will cover the cost of returning the product.
We recommend using a tracked shipping service, as customers remain responsible for returned parcels until they are received at our returns facility.
Conditions for returns:
- The item must be returned within 30 days of delivery.
- The product may only have been used to the extent necessary to assess it.
- All parts and any accessories must be included.
- The original packaging does not need to be undamaged, but must be present.