1. Contact Us: Email us at support@horizonfootwear.com within 30 days of receiving your order including your order number and the item(s) you wish to return.
2. Receive Return Instructions: Our customer support team will provide you with the return instructions and confirm the return address.
3. Send Your Return: Carefully package the item and send it to our returns facility. We recommend using a tracked shipping service, as you are responsible for the returned parcel until it reaches our returns facility.
4. Receive Your Refund: Once we receive your returned item, we'll process your refund within 7 days using your original payment method. If your item is faulty, damaged, or incorrect, we'll arrange a replacement, a full refund, or reimburse the return shipping costs where applicable.

For change-of-mind returns, customers are responsible for the cost of returning the product. We do not provide prepaid return labels for change-of-mind returns.

If your product is faulty, damaged or incorrect then we will cover the cost of returning the product.

We recommend using a tracked shipping service, as customers remain responsible for returned parcels until they are received at our returns facility.

Refunds are processed within 7 days after we receive the returned goods or valid proof that the goods have been shipped back, whichever occurs first. Refunds are issued using the original payment method.

We offer a 30-day return period for eligible change-of-mind returns, starting from the date your order is delivered.

• The item must be returned within 30 days of delivery.
• The product may only have been used to the extent necessary to assess it.
• All parts and any accessories must be included.
• The original packaging does not need to be undamaged, but must be present.